About CHARMS

Improving Outcomes Through Better Social Care Technology.

For over 25 years, CHARMS has helped social care organizations streamline operations, enhance compliance, and improve outcomes for children, families, and vulnerable adults.

CHARMS is a specialist social care case management and electronic records platform designed specifically for fostering agencies, adoption services, residential care providers, supported living organizations, and government departments. Today, the system supports hundreds of agencies and tens of thousands of users worldwide, helping manage every stage of the care journey—from initial enquiry and assessment through to ongoing supervision, placement management, reporting, and outcomes tracking.

Unlike generic CRM or case management software, CHARMS has been built exclusively for social care professionals. Every feature has been designed around real-world care workflows, ensuring teams spend less time on administration and more time supporting the people who matter most.

Stuart Hill is the Chief Information Security Officer and a Director at CHARMS US
People meeting with a CHARMS customer
At work in the Social Care Network Office, Phoenix
Jim Moores is the Managing Director and Founder of CHARMS US
Configuring CHARMS US for a customer Taking a break in the Arizona sun

Our Story

CHARMS was created by people with a passion for improving social care services through technology. What began as a specialist solution for adoption services has evolved into one of the most comprehensive social care management platforms available today. The name CHARMS originates from "Adoption Register Management System," reflecting our roots in helping agencies find permanent, loving homes for children.

Over time the platform expanded to support fostering, residential care, supported living, outreach programs, and wider social care services. Today organizations across multiple continents rely on CHARMS to manage complex care processes, maintain regulatory compliance, protect sensitive information, and deliver better services to the people they support.

More Than Software

At our heart, we are a social enterprise. We believe technology should create meaningful social impact, not simply automate processes. Every feature we develop is focused on helping organizations achieve better outcomes for children, young people, adults, families, carers, and social care professionals.

Our customers include

  • Foster care agencies
  • Adoption agencies
  • Residential care providers
  • Supported living organizations
  • Outreach services
  • Charities and non-profit organizations
  • State and government departments

Why Organizations Choose CHARMS

Built Specifically for Social Care

Every workflow has been designed around the realities of social work, fostering, adoption, and care management to minimize administrative burden and reflect real-world practice.

Secure by Design

Protecting sensitive information is fundamental. CHARMS provides secure access to records, documents, communications, and case information to help organizations meet their compliance and data protection obligations.

Complete End-to-End Management

CHARMS supports:

  • Enquiries and recruitment
  • Assessments and approvals
  • Training management
  • Case management
  • Placement management
  • Carer supervision
  • Child record management
  • Document management
  • Reporting and analytics
  • Secure stakeholder communication

Supporting the Entire Care Community

One of CHARMS' greatest strengths is its ability to connect everyone involved in the care journey — social workers, foster parents, adopters, residential care staff, managers, commissioners, panel members, and external partners can securely collaborate through a single platform. This creates better communication, stronger accountability, and improved visibility of outcomes.

Looking Ahead

The future of social care requires intelligent, secure, and accessible technology. As care services continue to evolve, CHARMS remains committed to innovation, collaboration, and supporting organizations to deliver better outcomes for the people they serve.

Our Mission

Our mission remains the same today as it was when CHARMS was first created:

To help social care organizations improve lives, strengthen communities, and achieve better outcomes through exceptional technology.

Ready to See CHARMS in Action?

Whether you're exploring adoption software, fostering software, residential care management, supported living software, or a complete social care case management solution, CHARMS can help your organization work more efficiently while delivering better outcomes.

Request a demonstration today and discover why social care organizations around the world trust CHARMS.

The best way to understand the power of CHARMS is to see it working in a real-world social care environment.

Whether you manage fostering services, adoption programs, residential care, supported living, or multi-service social care operations, our team can show you exactly how CHARMS can streamline your processes, reduce administration, improve compliance, and help deliver better outcomes for the people you support. CHARMS is used by hundreds of agencies and supports more than 100,000 children and adults receiving care services worldwide.

Your Personalized Demo Includes:

  • A live online demonstration with a CHARMS specialist
  • Examples tailored to your service type
  • A walkthrough of key workflows and functionality
  • Reporting and compliance capabilities
  • Foster parent, adopter, staff and stakeholder portals
  • Answers to your specific operational challenges

Want more information today, or a free online demonstration? Get in touch!

Request a Demo Contact us today

Our customers include some of the
longest established agencies in the world.

Independent agencies, Charities, State, and Government Departments use our Social Care, Case Management online software