foster parent with foster child drawing a picture together

Foster Parent Portal

CHARMS has a fully featured Portal for the management of Foster Parents. It also includes a full system for Foster Parents to manage their caring responsibilities. From the moment an enquiry is made, CHARMS enables your organization to record statutory checks, references, produce reports and place a child or adult with a carer.

CHARMS also supports the foster parents to record and report to you how the placements are proceeding, any issues, and communicate easily and securely with the social workers helping them.

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The Foster Parent Portal is highly specified. Here are some of the most often used features of the CHARMS Foster Parent Portal

  1. Profile Management
    Foster parents can create and manage their profiles, including personal information, preferences, and experiences.
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  2. Placement Information
    Both agency staff and foster parents can record details about current and upcoming placements, including the child's name, age, needs, and any special considerations.
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  3. Training Resources
    Access to online training modules, webinars, and educational materials that cover topics related to foster care, trauma-informed care, and child development.
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  4. Communication Tools
    There is a built-in messaging system for communicating with caseworkers, social workers, and other foster parents. The system also supports the exchange of all types of secure messaging including emails, SMS/Texting, and telephony.
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  5. Documentation
    The Foster Parent Portal supports uploading and managing important documents, such as medical records, school information, and case management files. These are held securely and only shared with those who have permission. Documents can be made available by agency staff and foster parents.
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  6. Scheduling
    There is an integrated calendar to keep track of appointments, meetings, and events related to the foster children/adults.
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  7. Resource Library
    A collection of articles, videos, and guides on best practices, parenting, legal rights, and support systems. These resources are provided by your agency and made available to the foster parents.
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  8. Notifications and Alerts
    There is a system for sending updates and notifying foster parents about important deadlines, upcoming training, or new resources.
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  9. Feedback and Reporting
    There are tools for providing feedback about the foster care experience and reporting any concerns or issues.
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  10. Health and Wellness Tracking
    Foster parents have access to system tools to track health appointments, medical needs, and behavioral observations of the children in their care.
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  11. Crisis Support
    Immediate resources or contact information for crisis situations.
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  12. FAQs and Help Section
    Commonly asked questions and answers to assist foster parents in navigating their responsibilities.
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  13. Mobile Access
    CHARMS has a responsive and mobile-friendly interface. There is also access to our CHARMS mobile App to allow foster parents to access the portal on the go.
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  14. Support
    Immediate person-to-person support is available by telephone, including Teams or Zoom sessions, during working hours.
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